After your payment is verified, it takes up to 48 hours to process and dispatch your order. This does not include weekends or holidays.
With express shipping, your order is picked and despatched as a priority (within 48 hours excluding public holidays and weekends). Please note that Cookware Brands cannot guarantee a specified delivery date as delivery delays may occur, and will not be liable for deliveries received outside of the expected timeframes. Delivery to Western Australia, and regional and remote locations in Northern Territory, South Australia, Queensland, and Tasmania may take a little longer than usual.
Our delivery partner Australia Post are currently experiencing delays to delivery due to overwhelming pressure on the delivery network. As a result, your order may take longer to arrive. Please allow 10 business days after receiving your order confirmation before contacting us regarding your order. We also recommend downloading the Australia Post tracking app to your phone for up to date information about your parcels.
Information on Australia Post delivery times, tracking and service disruptions can be viewed on their website service updates page here.