What if I receive a damaged product or the wrong item? May 29, 2019 06:13 Updated Contact our Customer Care Team who will discuss the quickest way to get your problem resolved. Related articles Can I return or exchange an item I am not happy with? Can I cancel my order? I have not received a confirmation email, what should I do? Can I make a change to my order after I have placed it? If I return an item to Cookware Brands, will I get reimbursed for shipping costs?