What if I receive a damaged product or the wrong item? May 29, 2019 06:13 Updated Contact our Customer Care Team who will discuss the quickest way to get your problem resolved. Related articles Can I cancel my order? Can I return or exchange an item I am not happy with? Can I make a change to my order after I have placed it? I have not received a confirmation email, what should I do? Why is my induction cookware NOT working on my induction cooktop?