Your product is subject to specific warranty terms, limitations and exclusions that are supplied with the goods and available on request. This policy is subject to any rights you may have under State or Federal legislation applicable to the supply of goods and services including the Australian Consumer Law.
Cookware Brands will replace any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by our Customer Service Department within 48 hours of the package being delivered. Under these circumstances, we will provide instructions on how to return goods in an appropriate manner. These details can be obtained by contacting our Customer Service Department.
If you wish to return a product purchased from CookwareBrands.com.au due to incorrect choice or change of mind, we will refund any undamaged item within 30 days of purchase so long as the product is returned in its original condition including unopened and unmarked packaging, and accompanied by proof of purchase in the form of an original tax invoice/receipt and/or packing slip.
Any products returned are at the customer's own cost and risk, unless otherwise specified in writing by us. Delivery and handling charges on returns are not refundable for incorrect choice or change of mind.