General

My Order

• How will I know if you have got my order?
• What courier do you use to send out my order?
• How will I know when my order has been shipped?
• Can I track my order?
• Can I change or cancel my order after I have placed it?
• Can I update my shipping address after my order is processed?

See all 8 articles

Shipping

• Do you send products to overseas addresses?
• What delivery partner do Cookware Brands use?
• How much does shipping cost?
• How long does shipping take?
• Where is my order?
• I won’t be at home to receive my order.

See all 7 articles

Warranty & Returns

• Can I return or exchange for change of mind?
• How do I find warranty information for a product?
• If I return an item to Cookware Brands, will I get reimbursed for shipping costs?
• Can I return or exchange an item I am not happy with?

Cleaning Cookware

• How do I clean my ceramic non-stick cookware?
• How do I clean the exposed hard anodised surfaces on the outside of my cookware?
• How do I clean my nonstick cookware?
• How do I clean my stainless steel cookware?

Spare Parts

• Are spare parts still available for my Raco or Namco Pressure Cooker, made prior to 1996?
• Are spare parts still available for my old Raco cookware, made prior to 1996?
• Are spare parts still available for my old Essteele cookware, made prior to 1999?
• Can I buy a lid for my skillet?

Induction Cookware

• Why is my induction cookware NOT working on my induction cooktop?

Afterpay

• How do the Afterpay repayments work?
• When will my goods be delivered if i pay with Afterpay?
• How does Afterpay work?
• What is required to use Afterpay?
• What is Afterpay?

Zip Pay

• What is Zip Pay?
• How does it work?
• Am I eligible for Zip Pay?
• How do repayments work?
• How do refunds work?
• What are the fees?